GarageDoorsNetwork.com is a trade name operated by Alpha Essentials USA Inc., a referral and matching service — not a garage door repair company. This policy explains how we handle the information you share with us when using our matching service.
Legal Entity
This Privacy Policy is issued by Alpha Essentials USA Inc., the legal entity that owns and operates GarageDoorsNetwork.com. When this policy refers to "GarageDoorsNetwork," "we," "us," or "our," it refers to Alpha Essentials USA Inc. and its trade name GarageDoorsNetwork.com collectively.
GarageDoorsNetwork.com is a DBA (Doing Business As) trade name. Alpha Essentials USA Inc. is the registered legal entity responsible for all data collection, processing, and privacy obligations described in this policy.
1. Information We Collect
When you use GarageDoorsNetwork.com, we may collect the following types of information:
- Contact information: Your name, phone number, email address, and ZIP code when you submit a service request or contact form.
- Service request details: The type of garage door problem you describe, your availability, and any other details you provide.
- Device and usage data: IP address, browser type, referring URLs, pages visited, and time spent on our site (collected automatically via cookies and analytics tools).
- Call data: If you call our number, call duration and date/time may be recorded for quality assurance purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To match you with a licensed, available garage door technician in your area
- To contact you about your service request or to confirm a technician match
- To improve our website, matching algorithm, and service quality
- To send you follow-up communications related to your request (you may opt out at any time)
- To comply with applicable laws and regulations
- To detect and prevent fraud or misuse of our platform
3. How We Share Your Information
We share your information only in the following circumstances:
- With matched technicians: When we connect you with a local technician, we share your name, phone number, ZIP code, and problem description so they can contact you to schedule service.
- With service providers: We work with third-party providers for analytics, call tracking, and marketing (e.g., Google Analytics, call tracking platforms). These providers are contractually restricted from using your data for their own purposes.
- For legal compliance: We may disclose information if required by law, court order, or government request.
- Business transfers: If GarageDoorsNetwork is acquired or merges with another company, your information may be transferred as part of that transaction.
We do not sell your personal information to data brokers or unrelated third-party advertisers. See our Do Not Sell My Information page for more details.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our site, remember your preferences, and measure the performance of our advertising. Types of cookies we use:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the site to function | Session |
| Analytics | Understand how visitors use our site (Google Analytics) | Up to 2 years |
| Advertising | Measure ad performance and retargeting (Google Ads) | Up to 90 days |
You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features of our site.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request that we correct inaccurate or incomplete information.
- Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
- Right to opt out of sale: California residents may opt out of the sale of personal information under CCPA. See our Do Not Sell page.
- Right to data portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at info@garagedoorsnetwork.com or use our Contact page.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Service request data is typically retained for 24 months. You may request deletion at any time.
7. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
8. Security
We use industry-standard security measures including SSL encryption, access controls, and secure data storage to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., technician websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our service after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
- Email: info@garagedoorsnetwork.com
- Mail: Alpha Essentials USA Inc., 306 E 89th St, New York, NY 10128
- Online: Contact form